Academic Support Resources

Whether on-campus, online or a mix of both, Academic Services is committed to supporting and empowering students in reaching their academic goals. Our services are available online, via email and by phone. Currently, in-person support will be offered by appointment only. Whenever possible, students are encouraged to meet with us virtually and access services online. We welcome your questions and concerns via phone at (815) 836-5593 or via e-mail at Request an appointment with a staff member in Academic Services using the link below:

Appointment Request


Academic Services is offering a virtual walk-in office on Wednesdays and Saturdays. Stop in with questions about your major, any concerns you have about your classes and any advising questions you might have!

The virtual office is open every Wednesday between 9:00am-4:00pm and every Saturday between 9:00am-3:00pm. Visit the virtual office by copying and pasting the following link into Google Chrome or Mozilla Firefox: or by calling in via (571) 392-7650 and using PIN: 295 368 3297.


Blackboard can be accessed through the myLewis Portal using the Bb icon in the upper right hand corner or from the Resources Tab.  It can also be accessed directly at  If Blackboard is accessed directly, username and password are consistent with logging into the myLewis Portal.

Additional Blackboard Support
The links below offer tutorials and information on how to use Blackboard as well as information if you need additional assistance.


Academic Services will offer peer-to-peer tutoring online via video conferencing. To schedule an appointment and see available tutors, please click here.

Brainfuse provides students with access to one-on-one tutoring 24 hours a day. Brainfuse provides real tutors in a wide range of subjects including Business, Computers and Technology, English, Math, Nursing and Science.

How do you access Brainfuse HelpNOW?
To access this tutorial resource, you must be logged into myLewis.  Once you are logged in, you can click on the Resources Tab on the right side of your screen. Once your screen refreshes, click on the Brainfuse button/link in top row, second column.  If you access Brainfuse directly, you will be prompted to pay for the service.  As a member of the Lewis Community, it is a free resource, but you must access it through the myLewis portal.  

For detailed instructions on using Brainfuse HelpNOW please refer to the attached User Guide.


If you would like to have an online academic coaching session with a Student Success Coordinator, please email You can meet by phone, email or via video conference. Student Success Coordinators can help students with time management strategies, goal setting, test-taking strategies and provide guidance on navigating and managing online and in-person learning experiences.

To make an appointment with a staff member in Academic Services:

Appointment Request


The Writing Center
The Writing Center offers online peer writing tutoring and, when possible, face-to-face support. The Writing Center also has an Online Writing Lab (OWL) where writers can access a variety of writing resources on topics such as formatting in MLA, APA, and Chicago Style, writing Process and design, ESL/ELL, resumes and cover letters, and much more!

The Writing Center offers assistance with the following:

  • Generating ideas and developing content
  • Organizing, editing, and revising
  • Transitioning between ideas and sections
  • Developing proofreading and editing skills
  • Developing professional documents such as resumes, cover letters, scholarship and fellowship essays, and personal statements
  • Integrating sources
  • Properly formatting in MLA, APA, and Chicago Style

You can find out more information about the Writing Center here. To access the OWL, visit or login to MyLewis and click on the Writing Center logo under the resources tab.

For an updated listing of the Library’s support services, please click here.


additional Resources

Chat with Us app will initially be offered Mondays and Wednesdays, 8:30am to 5:00pm this fall.