Federal regulations require institutions of higher education to make public contact information for filing complaints. The information below is intended to provide both institutional and external contact information to current and prospective students.
668.43 Institutional Information
(b) The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity any other relevant State official or agency that would appropriately handle a student’s complaint.
Lewis University is committed to a policy of fair treatment of its students in their relationships with fellow students, faculty, staff and administrators. Students are encouraged to seek an informal resolution of a dispute directly with the faculty or individual(s) involved when possible. For matters where a resolution is not feasible, a student may make a formal appeal/complaint.
There are three categories for formal appeals/complaints:
Procedures for conducting a grade appeals and other academic appeals are available in the course catalog and the student handbook(s).
The Department of Education published regulations December 1, 1995 that permits schools to obtain a student’s financial aid history through the National Student Loan Data System (NSLDS). Below is the paragraph from the Lewis University Policy and Procedure Manual related to Transfer Monitoring and NSLDS.
Enrollment reporting is done in the Office of the Registrar. A file is produced using the ERP Campus Anyware and sent to our third party servicer, National Student Loan Clearinghouse. The Clearinghouse performs the necessary reporting of all enrollment statuses, including the new loan requirements for Lewis University. Any discrepancies in the file are reconciled by the Registrar. For a copy of the dates for reporting see the Registrar schedule in the Appendix.
Spring Transfer students are added to the Transfer Monitoring in NSLDS for reporting purposes during the packaging process by the Financial Aid Counselor.
A student is someone who is currently enrolled full or part-time or who has recently been enrolled in the institution. If the individual has left the institution and would have to reapply for admission, (catalog states two years) then the complainant is not a student for the purposes of this policy. In addition, alumni who received a degree two or more years ago are also outside of this policy.
For the purpose of this process, a “complaint” is an expression of dissatisfaction concerning, a University employee, department, service, or process, or a University administrative action, that requires clarification, investigation and/or resolution.
NOTE: Dealing with concerns in the most direct and honest fashion should always be the first step toward resolution. Many problems are resolved when one makes an appointment with a faculty or staff member and calmly and honestly communicates their concerns.
Please click on the relevant link to submit your complaint: Student Complaint Form
If you have any concerns that we have not been able to resolve regarding Lewis University, additional follow-up can be made through the following external sites.
New Mexico Higher Education Department (MNHED/PPSD)
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
Phone: (505) 476-8442 or (505) 476-8416
Fax: (505) 476-8454
Students enrolled in Online or Distance Education are encouraged to contact their college office or the Center for Advancement in Teaching and Learning to seek advice. If the issue cannot be resolved through the resources listed above, information regarding the complaint processes for each state of residence is listed below.
CLICK TO SELECT YOUR STATE OF RESIDENCE: