About Us

Student Complaints

Lewis University is committed to a policy of fair treatment of its students in their relationships with fellow students, faculty, staff and administrators. Students are encouraged to seek an informal resolution of a dispute directly with the faculty or individual(s) involved when possible. For matters where a resolution is not feasible, a student may make a formal appeal/complaint.

There are three categories of formal appeals/complaints:

  1. Grade Appeal
  2. Academic appeal – not grade
  3. Complaints

Procedures for conducting grade appeals and other academic appeals are available in the course catalog and the student handbook(s).

Who is a student for the purposes of this policy?

A student is someone who is currently enrolled full or part-time or who has recently been enrolled in the institution. If the individual has left the institution and would have to reapply for admission, (catalog states two years) then the complainant is not a student for the purposes of this policy. In addition, alumni who received a degree two or more years ago are also outside of this policy.

What is a complaint?

Complaints must be written, signed by a student(s) and addressed to and submitted to an institutional officer with the responsibility to handle the complaint. In the academic units, the institutional officer has been defined as the Dean  This includes handwritten, typed, email, and fax. If students need assistance in determining the appropriate institutional officer, they should contact the Office of Student Services.

If you have any concerns that we have not been able to resolve regarding Lewis University, additional follow-up can be made through The Illinois Board of Higher Education, 431 East Adams, 2nd floor, Springfield, Illinois 62701,www.ibhe.org. or the New Mexico Higher Education Department at the following link http://www.hed.state.nm.us/institutions/complaints.aspx.

Residents of Maryland should be advised that Lewis University is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission. Complaints should be directed to:

Maryland Attorney General

Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
888/743/0823 (toll free)