ITSO

Voice-Mail System

Each residence hall room is assigned an extension, which is attached to one phone jack. You can connect any type of analog phone, including cordless and feature sets.

University Telephone Service Includes:

• Call waiting/3-way calling.
  
• Call forwarding.
  
• Free, 4-digit dialing for campus extensions.
  
• Voice mail, with customizable greetings.
  
• Message-waiting indicator.

You may connect an answering machine to the phone. However, it will not take messages while you are on the phone and it will not receive important broadcast messages sent from the University. Therefore, you may want to maintain your University voice mailbox.

Setting Up Your Voice Mailbox:

• Dial 5100 (or, from off-campus 815-836-5100).
  
  
• Enter your extension number, then a pound sign (#).
  
  
• Enter another pound sign (#) because you have no password yet.
  
  
• The system will ask you to record your name.
  
  
• The system will ask you to create a new password, followed by a pound sign (#).
  
  
• Re-enter your new password to make sure you entered it correctly.
  
  
• To record a personalized greeting, press 3 for greetings; then press 1 to record.
  
  
• Enter a greeting number - use any number between 1-9.
  
  
• Follow the prompts to record and approve your greeting.
  
  
• Press 1 to activate for all calls.
  

Checking for Voice Messages:

• A stutter dial tone means that you have new messages.
  
  
• Dial 5100 (or, from off-campus 815-836-5100).
  
  
• Login with your extension number plus #, and your password plus #.
  
  
• Press 2 to hear messages.
  
  
• For each message, you can skip the header information (time, date, etc.) by pressing 0.
  
  
• To delete a message, press *3 (or *D for delete).
  
  
• To save a message, just press #.
  

Things to Remember:

• Saved messages are only kept for 7 days before they are automatically deleted.
  
  
• New messages will be kept for 30 days before they are automatically deleted.
  
  
• When your mailbox is full, callers can’t leave a new message until you delete some.
  
  
• Three unsuccessful login attempts in a row will disconnect your call and tell you to call your system administrator. Contact the Help Desk at extension 5950.
  
  
• Five unsuccessful login attempts in a row will lock your mailbox, and tell you to call your system administrator. You must report this to the Help Desk (x5950) to get your mailbox unlocked.

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