ITSO

Helpdesk Online

The ITSO Department is introducing the most recent enhancement to Help Desk support services - Help Desk On-Line. This supplement to Help Desk assistance is accessible on-line from within the Lewis University network or from any location that has Internet access.

Login Information:

• Go to helpdesk.lewisu.edu
  
  
• Username:   Your Lewis email address.
  
  
  • The standard format is:  First 6 letters of your last name plus first 2 letters of your first name plus "@lewisu.edu."  For example: a login for Mark Johnson would be johnsoma@lewisu.edu.
    
    
  • If your last name is less than 6 characters, use for entire last name plus "@lewisu.edu." For example: the username/password for Mark Sky would be skyma@lewisu.edu.
    
    
  • Occasionally, because of duplication, usernames don’t quite follow the pattern. The second ‘rule’ for generating a username is: first 6 characters of your last name plus first initial plus middle initial plus "@lewisu.edu." For Example: Since Mark Johnson is already johnsoma, Matthew L Johnson might be johnsoml@lewisu.edu .
    
    
• Password:   Your Lewis ID number ( found on your Lewis ID card or course schedule).

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