Office of Technology

Help Desk Locations and Hours

Contact the Help Desk

Phone
On Campus ext 5950 or Off Campus 815-836-5950

Email
helpdesk@lewisu.edu

Online
https://helpdesk.lewisu.edu

Walk-Up
Lower Level of the LRC – Main Location

Monday-Friday
7:30 a.m. - 5:00 p.m.

Walk-Up
First Floor of the Library - Auxiliary Location

Hours may vary during summer and holiday breaks.

Monday - Thursday
7:45 a.m. - Midnight

Friday
7:45 a.m. - 7:00 p.m.
Phone support available until 10:00 p.m.

Saturday
9:00 a.m. - 7:00 p.m.

Sunday
12:00 p.m. - 12:00 a.m.

During evening and weekend hours, the Auxiliary Help Desk will resolve as many problems as possible. However, in some instances when an issue must be handled by our regular full-time staff, the incident will be forwarded to the appropriate department for handling upon their return during normal business hours. Please note that, depending on the severity, critical issues affecting multiple users may be escalated for out-of-hours resolution.