For each question, students are asked “How important is this to you?” and “How satisfied are you?” Mean levels of importance and satisfaction are computed and a gap analysis is conducted. Small gaps are celebrated. Large gaps are areas for analysis and action. All of these are compared to a national adult student benchmark.

Questions

• Adult students are made to feel welcome at this institution.
• Faculty care about me as an individual.
• Classes are scheduled at times that are convenient for me.
• The content of the courses within my major is valuable.
• Classroom locations are safe and secure for all students.
• Financial aid counselors are helpful to adult students.
• The staff at this institution are caring and helpful.
• My academic advisor is available at times that are convenient for me.
• Billing policies are reasonable for adult students.
• Admissions representatives are knowledgeable.
• My academic advisor is concerned about my success as an individual.
• Computer labs are adequate and accessible for adult students.
• The amount of student parking is adequate.
• Faculty are fair and unbiased in their treatment of individual students.
• Library resources and services are adequate for adults.
• I am able to register for classes I need with few conflicts.
• Business office hours are convenient for adult students.
• Parking lots are well-lighted and secure.
• My academic advisor is knowledgeable about requirements in my major.
• Registration processes are reasonable and convenient for adults.
• Tuition paid is a worthwhile investment.
• Security staff respond quickly in emergencies.
• Adequate financial aid is available for most adult students.
• There is a commitment to academic excellence at this institution.
• Admissions representatives respond to adult students’ unique needs.
• Faculty provide timely feedback about my progress.
• This institution has a good reputation within the community.
• My academic advisor is accessible by telephone and e-mail.
• I seldom get the “run-around” when seeking information at this institution.
• Academic support services adequately meet the needs of adult students.
• I am able to register for classes by personal computer, fax, or telephone.
• My classes provide opportunities to improve my technology skills.
• Channels are readily available for adult students to express complaints.
• I receive complete information on the availability of financial aid.
• The quality of instruction I receive in my program is excellent.
• Vending or snack bar food options are readily available.
• Part-time faculty are competent as classroom instructors.
• Career services are adequate and accessible for adult students.
• This institution responds quickly to my requests for information.
• Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person.
• Major requirements are clear and reasonable.
• Nearly all faculty are knowledgeable in their field.
• This institution offers a variety of payment plans for adult students.
• When students enroll at this institution, they develop a plan to complete their degree.
• I am able to complete most of my enrollment tasks in one location.
• This institution provides timely responses to student complaints.
• Bookstore hours are convenient for adult students.
• I am aware of whom to contact for questions about programs and services.
• There are sufficient options within my program of study.
• My advisor helps me apply my academic major to specific career goals.

Reasons to enroll

• Cost as factor in decision to enroll.
• Financial aid/scholarship opportunities as factor in decision to enroll.
• Academic reputation as factor in decision to enroll.
• Size of institution as factor in decision to enroll.
• Future employment opportunities as factor in decision to enroll.
• Recommendations from family/friends/employer as factor in decision to enroll.
• Campus location (close to home/work) as factor in decision to enroll.
• Availability of evening/weekend courses as factor in decision to enroll.
• Personalized attention prior to enrollment as factor in decision to enroll.

Summary

• So far, how has your college experience met your expectations?
• Rate your overall satisfaction with your experience here thus far.
• All in all, if you had to do it over, would you enroll here again?

Supplemental questions unique to Lewis University:

• I received an adequate orientation to Lewis University as a new student.
• The orientation provided at the beginning of my program prepared me for academic success in the program.
• My advisor offers helpful assistance during registration process.
• Transfer requirements are reasonable.
• Availability of my degree program at a regional campus supports my adult student needs.
• Availability of online classes as an option in my major supports my needs.
• The Lewis University web site provided useful program information in my decision to enroll.
• Classes are scheduled at locations that are convenient to me.
• Availability of career services affected my decision to enroll at Lewis.
• Technology support is available when I need it.
• Wireless technology is adequate and accessible for adult students.
• Online information sessions provided adequate information to enroll.
• Availability of accelerated classes supports my adult life needs.
• Blackboard enhances my academic experience at Lewis.
• I am aware of my options for Prior Learning Assessment (PLA).
• My Lewis education prepares me to move to the next level of my career.
• The Lewis University website is easy to navigate.

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