Become familiar with the areas you use. Before an incident occurs,
know your evacuation route and where to take shelter depending on the
emergency.
Stay calm – do not make the situation worse. Do not let yourself
or others take unnecessary risks. Others will respond
as you do – set
the example.
Use plain language during a crisis. Everyone will be under stress
and keeping things simple and straightforward will make the information
easier to understand.
Aid those whom you can without added risk. Follow instructions exactly
when they are relayed.
Talk to each other prior to a crisis – conversations about
what could happen and how to respond will help prepare us for
a crisis.
Stress, fear, fatigue, and anger will be present in those around
you. Be prepared to deal with human nature. Do not become frustrated.