Crisis Management

1. Become familiar with the areas you use. Before an incident occurs, know your evacuation route and where to take shelter depending on the emergency.
   
   
2. Stay calm – do not make the situation worse. Do not let yourself or others take unnecessary risks. Others will respond as you do – set the example.
   
   
3. Use plain language during a crisis. Everyone will be under stress and keeping things simple and straightforward will make the information easier to understand.
   
   
4. Aid those whom you can without added risk. Follow instructions exactly when they are relayed.
   
   
5. Talk to each other prior to a crisis – conversations about what could happen and how to respond will help prepare us for a crisis.
   
   
6. Stress, fear, fatigue, and anger will be present in those around you. Be prepared to deal with human nature. Do not become frustrated.

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